Chat support

How to get help in the app

When you are signed in:

1. Open the Profile tab.
2. Open Settings.
3. Under Support & Legal, you can use:
   • Help Center — FAQs and articles (search and categories: getting started, account, matching, safety, billing, technical).
   • Contact Support — Submit a ticket by topic, subject, and message.
   • Feedback — Suggestions and product feedback.
   • Community Guidelines — Community standards.
   • Legal — Terms of Service, Privacy Policy, and related documents.

Contact Support

• Choose a topic (for example account, billing, technical, profile, matching, safety, or other).
• Enter a subject and message (minimum length may apply in the app).
• After a successful submission, the app explains that the team will respond within 24–48 hours at the email address associated with your account.

Reporting another user (safety and conduct)

Use Report a Problem to flag inappropriate or unsafe behavior. Contact Support with topic Safety Concern is still right for account-level help, questions about a report, or trouble using these tools. Community Guidelines in the app describe expected behavior.

From an open chat

1. Open the conversation with the person you want to report.
2. Tap the info control on the chat header (opens the safety toolkit).
3. Choose Report [name]. The other person is not told you reported them.
4. On Report a Problem, select the type of issue, add details, and submit.

From the Chats list

1. Open the Chats tab.
2. Open more options for the conversation (per-chat menu).
3. Tap Report to open Report a Problem for that person.

From Discover / Explore

1. On a profile, open the safety tools (for example Safe Guard).
2. Tap Report for Report a Problem. You can also Block or use Access Safety Center from the same place.

From You — Safety Center

1. Open the You tab and select Privacy & Safety.
2. Open Safety Center.
3. Under Resources, tap Report a Problem for inappropriate behavior or safety concerns.
4. The same list includes My Reports (status of submissions) and Block Someone; Get Help points to the safety email (see Email support below).

After you submit

• Reports are reviewed by the team. Check My Reports in Safety Center for status.
• When you report in connection with a match or chat, the product may end further interaction (for example by blocking, unmatching, or removing the conversation) as part of processing—follow any on-screen explanation, and your Terms of Service / Community Guidelines for policy details.

Email support

General inquiries (including if you cannot use the in-app form): chat@phcreations.com

This address matches the in-app legal copy (for example the Terms of Service contact section). In replies, we may ask you to include:

• The email on your Chat account (if you are not writing from that address).
• A short description of the issue, plus device or browser and OS version (for example iOS, Android, or desktop OS) for technical issues.
• Bundle ID or app name if the message could be misrouted from other products.

What we can help with

Topics align with in-app Contact Support:

Self-service and policies

• Help Center (in app): FAQs and articles when logged in.
• Community Guidelines (in app): How to behave on the service and how to report violations.
• Legal (in app): Terms, privacy, cookies (as applicable on our public site).

Reporting paths in Help should match the current app: You → Privacy & Safety → Safety Center → Report a Problem.